By booking in, contacting and interacting with the website "the customer", you, will have made a binding agreement that you are:

​

a) Engaging with Cairney Cycles to purchase products or services related to cycling.

b) Of legal consenting age to agree to the terms set out and bide by them.

c) Agree with Cairney Cycles cookie and website policies

d) Agreeing to pay within 48 hours of invoice

​

If the customer cancels any order or service within 48 hours of the deliver of service there will be no valid refund claim, excluding where there are genuine concerns such as faulty product or fault of Cairney Cycles. 

​

Any invoices not paid within the time frame will be subject to additional charges of storage, admin and late payment fees where applicable as set out below. Connor of Cairney Cycles will aim to resolve and disputes or delays with empathy and reason however when you agree to a quote acceptance or book a service you have entered a contract for our time and expertise which must be accounted for:

​

Storage Charges:

​

If the customer has agreed a collection date and cannot pick-up a bike that has been repaired or purchased they will be eligible for storage fee's of £10 per bike per week, this is so we can manage our space, protect yours and other customer bikes from superficial damage and to keep our workshop moving. 

​

Administration Charges:

​

Administration charges will be applicable to customers who require a bespoke service or would like to pay through one of our non-preferred methods. Cairney Cycles will apply a £15 administration charge for fully itemised printed bills, insurance quotations, warranty jobs or payment by cheque. This is to cover the administration time, materials and procedures that need to be followed.

​

Late payment fees: 

​​

Cairney Cycles will charge a late payment fee on any goods supplied, repairs complete or services delivered for failure to pay within the agreed 48 hour time period. A small surcharge of £5 will put on to any invoices not paid between 48 hours and 30 days.

​

If the invoice is still outstanding over 30 days an interest charge will be applied calculated as a percentage of the total balance outstanding and the number of days overdue. This interest will be applied weekly to the bill until the debt is settled.

​

​